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hospitality South Florida Managed IT Support

Managed Services Provider for South Florida Hotel Businesses

Make sure your guests have an unforgettable stay—for all the right reasons

If there’s one way to stand out in the Florida tourism economy, it’s by giving your guests an experience they’re going to rave about to their friends (and on TripAdvisor, too).
Increasingly, hotels rely on technology to help them deliver that top-notch experience. Not only do you invest in guest-facing tech like check-in kiosks and smart devices for your rooms, but you also have complex property management systems that handle every step in the booking and operations process.
But as your systems and devices add up, so do the risks of downtime or hardware failure—not to mention the potential cybersecurity issues.
When you hire Network Computer Pros as your managed services provider, we ensure that your systems run seamlessly, your data is secure, and your guests spend their vacation relaxing by the pool (rather than at the front desk, complaining about the WiFi service).

Our custom IT solutions for your company will:

Ensure that your guests’ data stays secure

When guests make hotel reservations, they hand over a lot of personal information, from their home address to their credit card data—and cybercriminals know that.

That’s why, when it comes to malware attacks, the hospitality industry is the third-most targeted, per Trustwave. And customers are stressed out about it: nearly 70% of travelers think that hotels aren’t doing enough when it comes to cybersecurity.

With PCI compliance in mind, Network Computer Pros thoroughly audits your IT setup to identify where you may be at risk of a security breach. We install cloud-based anti-malware software to make sure you’re protected against the latest threats, and we also securely back up your data so that you have options in the event of an attack.

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Keep your systems running to ensure guests have an ideal stay

Positive online reviews are key to standing out in the competitive hospitality market in South Florida. And the best way to get those reviews? Delivering a flawless experience, from booking to checkout.

When your IT systems run like clockwork, you can skip the headaches that come from lost bookings, or the mile-long lines caused when the system goes down right at peak check-in hours.

Your maintenance team works hard to ensure that the pool is always open and the elevators are never out of service. We do the same thing with your computer systems—scheduling updates to run at the most convenient time for you, then closely monitoring your system and addressing red flags as soon as they pop up.

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Allow you to install the newest technology

Advances in smart technology can help you identify opportunities to cut costs, like software that tracks energy usage or schedules preventive maintenance.

Meanwhile, guests increasingly expect hotels to make use of smart devices throughout the property, from check-in kiosks in the lobby to thermostats, dimmers, and smart TVs in the room itself.

But installing new software and devices can be time-consuming—and unlike other industries, hotels are open 24/7, so there’s never an off day.

NCP can step in to install hardware and software for you, so that you can dedicate your resources to other projects.

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Rest easy while we handle your IT systems

When you hire a managed services provider, it’s like hiring an entire IT team—with decades of experience under their belt.

We’re ready to take on all the IT challenges in your business, from migrating to a new PMS platform to securing your in-room WiFi so that guests feel confident when they log on to check their email.

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“We have been clients of NCP since 2013 and personally work with their dedicated support team with the operations of our 24-hour, 7-days a week, resort and spa. It has been my experience that NCP exceeds our expectations by helping us to problem solve, suggest solutions, and providing assistance to our establishment. Anytime I have a hardware concern or a software question, the team at NCP will help me find a cost-effective answer.”

Edward Otto Zielke, Marketing and Operations Manager
The Grand Resort and Spa

We know hotels

For over 20 years, Network Computer Pros has been trusted by hundreds of businesses, including many hotels and hospitality businesses in South Florida.

We know that your goal is to make sure your guests have a five-star stay—and we know that depends on making sure your systems run smoothly from start to finish.

At NCP, we believe that a well-run business starts with rock-solid IT systems.

When you hire us, we configure your systems so updates run at the quietest time of day for your hotel. We also set up a cloud-based backup process, so that you always have a secure offsite copy of your data.

Once you’re up and running, our team is constantly monitoring your system for any red flags. If we notice something, we fix it right away to ensure it doesn’t escalate any further.

We take pride in understanding the software that you use, whether that’s PMS software like Maestro or Infor, or POS systems like Agilysis or Hotelogix. And we also make on-site visits to install and test new hardware or coordinate migrations.

In addition, we provide consulting services to help mitigate risks. We can do cybersecurity audits to identify where you’re at risk for data breaches, and then provide training to address the issue. We also offer business continuity and disaster recovery planning so that you can bounce back from any challenging situation, from a DDOS attack to a hurricane.

As a managed service provider for South Florida hotel businesses, we provide custom IT solutions so that your team can focus on delivering a premium experience to your guests.

Meet Our Technology Partners

Schedule a free consultation and get the IT support your business needs

“As a CPA Firm, it is a priority that our secure environment is top notch. Maurice and his team have not only updated our security but have brought our overall IT up to the next level. NCP is available day or night and provides our firm with prompt, professional and personal attention every step of the way. We have recommended NCP to several clients and have received nothing but adoration in regard to those referrals. We have been clients for 10 years and we could not say enough good things.”

Raymond A. Ballotta, CPA
Levenson, Katzin & Ballotta, P.A.