Help Desk Support for Businesses That Can’t Afford Downtime
Fast, Reliable IT Help Desk Services That Keep Your Team Productive
When technology stops working, your business slows down — or stops entirely. Network Computer Pros provides responsive, professional help desk support for businesses that need issues resolved quickly, clearly, and permanently.
With over 20 years of experience, our IT help desk team helps eliminate downtime, reduce employee frustration, and keep your operations running smoothly — without long wait times, confusing jargon, or recurring problems.
Business IT Help Desk Support When You Need It Most
When an IT issue hits, waiting hours (or days) for support isn’t an option. Our help desk support services are designed to address problems immediately, so your team can get back to work fast.
How Our Help Desk Support Helps Your Business
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Reduced downtime and faster issue resolution
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Improved employee productivity
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Less frustration for your staff
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Consistent, reliable IT support
We handle everyday IT problems and complex technical issues with the same level of urgency and care.
What Our Help Desk Support Team Handles Every Day
Our help desk technicians act as an extension of your business, supporting your users and systems across your entire IT environment.
Common Help Desk Support Tasks
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New user setup and onboarding
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Password resets and account access issues
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Remote access and VPN assistance
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Printer and peripheral troubleshooting
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Software installation, updates, and patching
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Troubleshooting software and system issues
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User permission management
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Device setup, wiping, and decommissioning
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Support for terminated employee accounts
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Guidance to help users work more efficiently
No matter the issue, our goal is the same: resolve it quickly and correctly.
Remote IT Help Desk Support for Faster Resolution
You don’t need to wait for a technician to arrive on-site for most issues.
Fast Remote Access Support
Within seconds, our technicians can securely access your systems remotely to diagnose and fix problems. This allows us to:
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Resolve issues faster
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Reduce downtime
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Avoid unnecessary onsite visits
When onsite support is needed, we coordinate it quickly and efficiently.
Proactive Help Desk Support That Prevents Issues
Great IT support doesn’t just react — it anticipates.
Proactive Monitoring & Trend Analysis
We monitor issues by:
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User
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Device
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Issue type
This allows us to proactively address problems before they impact productivity. If a single computer or system is causing repeated issues, we find it and fix it.
Problems Fixed Right — Not Over and Over Again
Recurring IT problems waste time and money.
Root-Cause Resolution
Our help desk tracks every service request to:
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Identify recurring issues
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Spot system-wide trends
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Resolve underlying problems permanently
This means fewer repeat issues and a smoother experience for your team.
Help Desk Support Without the Frustration
If you dread calling “the IT guy,” you’ll appreciate how we do things differently.
Clear Communication, No Tech Jargon
We explain what happened, what we fixed, and what (if anything) you should do differently — in plain English. And if you’re not sure how to describe the problem, that’s okay. Our team knows how to diagnose issues quickly.
Trusted Help Desk Support Backed by Experience
“We have been clients of NCP since 2013 and personally work with their dedicated support team with the operations of our 24-hour, 7-days a week, resort and spa. It has been my experience that NCP exceeds our expectations by helping us to problem solve, suggest solutions, and providing assistance to our establishment. Anytime I have a hardware concern or a software question, the team at NCP will help me find a cost-effective answer.”
Edward Otto Zielke, Marketing and Operations Manager
The Grand Resort and Spa
IT Help Desk Support You Can Rely On
For more than 20 years, Network Computer Pros has been trusted by hundreds of businesses to deliver reliable help desk support and managed IT services. Our clients rely on us to minimize downtime, resolve issues quickly, and support their teams with professionalism and care.
Whether you need help desk support as part of a fully managed IT services plan or as a critical layer of your IT operations, we’re here to help.
Help Desk Support FAQs
What is IT help desk support?
IT help desk support helps your employees resolve day-to-day technology issues such as login problems, software errors, email issues, printer problems, and connectivity issues so your team can stay productive.
Do you offer remote help desk support?
Yes. Most issues can be resolved quickly through secure remote access, which allows our technicians to diagnose and fix problems without waiting for an onsite visit.
Do you provide onsite help desk support?
Yes. When an issue requires hands-on assistance—such as hardware failures, network equipment problems, or physical infrastructure issues—we provide onsite support as needed.
What types of issues can your help desk handle?
Our help desk regularly assists with password resets, new user setup, email and Microsoft 365 support, printer troubleshooting, remote access and VPN issues, software installs and updates, device setup and wiping, permission management, and general system troubleshooting.
How quickly will you respond to a help desk request?
Support requests are prioritized based on urgency and business impact. Issues that affect productivity or operations are addressed immediately to minimize downtime.
Do you fix the root cause or just the immediate issue?
We focus on long-term resolution. Every support request is tracked so we can identify recurring problems, uncover root causes, and prevent the same issues from happening again.
How do employees request help desk support?
Employees can request help desk support by phone, email, or through your preferred support process. If users are unsure how to describe the issue, our technicians will guide them through troubleshooting.
Is help desk support included with managed IT services?
Yes. Help desk support is fully included in our managed IT services plans. Your team has access to our help desk for everyday IT issues without per-ticket fees or surprise charges.
Does your help desk support cybersecurity issues?
Yes. Help desk support often overlaps with cybersecurity, including account lockouts, suspicious emails, multi-factor authentication assistance, and device security concerns. For deeper protection, managed cybersecurity services are layered in.
What information should we provide when submitting a support ticket?
If possible, provide what you were trying to do, any error messages, when the issue started, and whether it affects one user or multiple users. If you’re not sure, our team will help diagnose the issue quickly.
Powered by Industry-Leading Technology
Our partnerships with leading technology vendors allow us to provide enterprise-grade security, performance, and support tailored to your business.
Watchguard Gold Partner
APC Partner
HP Enterprise Partner
Silver Microsoft Partner
Datto Partner
Dell Certified Partner
Microsoft Cloud Partner
Ubiquiti Partner
GoTo Connect
LastPass Partner
Raymond A. Ballotta, CPA
Levenson, Katzin & Ballotta, P.A.