Managed IT Services FAQs for Small and Mid-Sized Businesses

No, you won’t be charged extra labor for issues covered under your plan. One of the biggest benefits of working with Network Computer Pros is that your monthly fee includes proactive monitoring and issue resolution — even for major problems.

We don’t wait for things to break. Our team monitors your systems around the clock to catch potential issues before they turn into downtime. But if something serious does happen, we take care of it. No surprise labor charges. No finger-pointing. Just solutions.

Whether the fix is remote or requires an onsite visit, we’re committed to keeping your systems running smoothly. That’s part of our performance guarantee and why so many businesses in Broward, Miami-Dade, and Palm Beach counties trust us to manage their IT.

Network Computer Pros becomes your dedicated IT team — whether you need full IT outsourcing or support for your internal staff. We manage your entire IT infrastructure, including computers, servers, network hardware, cloud systems, and business-critical software.

As your MSP, we focus on three core outcomes:

• Proactive maintenance to reduce downtime and improve performance

• Strong cybersecurity to protect your systems from threats

• Reliable support to solve issues quickly and keep your team productive

We serve businesses throughout Broward, Miami-Dade, and Palm Beach counties. Our experienced technicians handle everything from day-to-day support to long-term IT planning. We don’t just respond to problems — we help prevent them, align your technology with your goals, and make IT one less thing to worry about.

Most MSPs offer reactive support and basic tools. We take a different approach — one that’s proactive, personalized, and focused on long-term value.

At Network Computer Pros, our goal is to help your business grow by improving productivity and reducing downtime. We analyze your systems to find bottlenecks, eliminate inefficiencies, and guide your IT investments so they support your business goals. You are never sold unnecessary services or hardware.

Unlike providers who simply fix issues as they arise, we work to eliminate the root cause so the same problems do not keep happening. Our technicians are highly experienced, and our team operates like a well-oiled machine — resolving most issues quickly without needing escalations.

We also include essential software and security tools in our Enhanced Plan — like antivirus, patch management, and remote monitoring — so you are not hit with a list of add-ons. For businesses that need more than basic IT, our Ultimate Cybersecurity Plan adds powerful protections like 24/7 SOC monitoring, BDR (Backup and Disaster Recovery), and compliance support. Most IT providers do not offer these services — and many do not even know how to implement them properly.

When we say “full-service,” we mean it. We deliver the tools, the team, and the strategy to support your business now and into the future.

We prioritize fast and efficient support. Most issues are resolved the same day — many within minutes. You won’t wait in a queue or get bounced around. Our team handles tickets directly and gets to know your systems so we can respond quickly and solve problems right the first time.

We provide affordable, flat-rate IT services to nonprofits across Broward, Miami-Dade, and Palm Beach counties, helping them stay secure and efficient without unpredictable expenses.

Beyond IT support, we also assist nonprofits in finding and securing discounted or free software through programs like Microsoft for Nonprofits, TechSoup, and other grant-based resources. This allows them to take advantage of modern technology — including Microsoft 365, backup solutions, and security tools — without straining their budget.

Whether it’s managing day-to-day IT, improving cybersecurity, or supporting compliance needs, we act as a trusted partner so nonprofit teams can stay focused on their mission, not their IT.

Our onboarding process is thorough, efficient, and fully managed by a dedicated onboarding team — not just a single tech.

We start with a full audit of your existing systems, users, software, and network configurations. This allows us to map out a detailed onboarding plan tailored to your business. From there, we take care of transferring services, securing your data, and documenting everything in our management platform.

Our team implements best practices for patching, antivirus, backup, and remote access. We also deploy the security stack that fits your plan — including tools like endpoint protection, SOC monitoring, and BDR where applicable.

Most importantly, we communicate with your staff, coordinate timelines, and guide the transition from your current IT provider (if applicable). The goal is a seamless shift with zero disruption to your operations.

From start to finish, your success is our priority. You’ll have our full team behind you — not just at onboarding, but every step of the way.

Managed IT Services are a way for businesses to get expert technology support without hiring a full-time IT staff. Instead of managing your network, systems, and security on your own, a managed IT provider like Network Computer Pros takes care of everything for you.

We handle the day-to-day tech responsibilities — monitoring your systems, applying updates, securing your data, backing up your files, and fixing issues before they cause downtime. You get reliable, always-on IT support from a team that’s built to keep your business running smoothly and securely.

Network Computer Pros proudly serves businesses throughout the South Florida Tri-County area — including Broward County, Miami-Dade County, and Palm Beach County — with local onsite support.

In addition to our local clients, we also support businesses across the United States through our remote IT services. Many of our clients have remote teams or multiple offices around the country, and our tools and systems allow us to monitor, manage, and support their entire IT infrastructure regardless of location.

Whether you’re down the street or across the country, we can provide the same high-quality service and support.

Nothing. Your monthly fee stays the same.

Our pricing is based on the number of systems we manage — not the number of hours we spend. Whether it’s a routine month or one that requires extra hands-on support, you won’t see any surprise labor charges.

We believe IT support should be predictable and transparent. Our flat-rate model gives you peace of mind knowing we’ll do what it takes to keep your systems running smoothly without nickel-and-diming you for every issue.

Yes, absolutely — and many companies do. Whether you want to replace your in-house IT role or supplement it, Network Computer Pros can provide broader coverage, better tools, and often significant cost savings.

We bring a full team of experts, enterprise-grade tools, and 24/7 monitoring — all for less than the cost of hiring and managing a single IT staff member. That means fewer headaches, stronger cybersecurity, and better results.

If your current IT admin is overwhelmed or your business is growing beyond what one person can handle, we can fill the gaps or take over entirely. Either way, you’ll gain better insight, faster response, and more control over your IT environment.

It’s actually very simple — we charge based on the number of machines we manage.

As your company grows, your IT needs grow too. Our pricing adjusts as the number of supported devices increases, so you’re always getting the right level of service for your environment.

This model means we’re aligned with your success. When your business scales, we scale with you. Our goals are the same — keeping your systems running, your people productive, and your technology supporting growth without surprises.

Actually, Managed IT Services usually cost less than traditional break-fix support over time.

With break-fix IT, you’re reacting to problems — and the bills can be unpredictable and expensive. Emergency service calls often come with high hourly rates and zero guarantees the issue won’t come back.

Our Enhanced IT Plan includes unlimited support at a flat monthly rate, so your costs are predictable and easy to budget. Even better, our proactive approach means we resolve most issues before they cause downtime, helping you avoid productivity losses and emergency expenses.

Managed IT is not just more affordable — it’s smarter business.

Not at all. We support businesses of all sizes — from solopreneurs and startups with just a few devices to established companies with over a hundred workstations.

Whether you have five computers or fifty, we have the tools, experience, and scalable plans to match your needs. Our Enhanced IT Plan works great for smaller teams, and we have tailored options for solo professionals who still want expert support and protection without the overhead.

Businesses choose Network Computer Pros because we deliver reliable, professional IT management with a personal touch. We’ve been serving companies across Broward, Miami-Dade, and Palm Beach for over two decades, and we back our work with a team that knows how to get it done right the first time.

Here’s what sets us apart:

• Real Cost Control: Our flat-rate pricing eliminates surprise bills and makes budgeting simple.

• Lower Overhead: We provide full IT support at a fraction of the cost of an in-house hire.

• Fewer IT Headaches: You’ll spend less time dealing with tech problems and more time focused on your business.

• Stronger Security: We include antivirus, patch management, and cloud backup in every plan — with advanced tools like 24/7 SOC monitoring available through our Ultimate Cybersecurity Plan.

• Scalable Support: Whether you have 5 computers or 150, we scale with your growth and keep your systems running smoothly.

• Business Continuity: Our solutions protect your data, minimize downtime, and help you bounce back fast from any incident.

We’re not just another MSP — we’re a long-term partner invested in your success.

A Security Operations Center (SOC) is a 24/7 team of cybersecurity experts who monitor your network traffic, logins, and systems in real time. They detect threats like ransomware, phishing, and unauthorized access before damage occurs. This is included in our Ultimate Cybersecurity Plan, and it’s something most IT companies don’t provide — or even understand how to implement properly.

If you’re on our Ultimate Plan, your devices are protected with advanced threat detection and EDR (endpoint detection and response). Our SOC is alerted immediately to contain and isolate threats. We also include user training to reduce the chance of incidents like this in the first place.

While we are based in South Florida and offer onsite service across Broward, Miami-Dade, and Palm Beach counties, we also support businesses nationwide with full remote IT and cybersecurity services.

We help clients align their IT systems with the standards required in their industry, including HIPAA for healthcare, CMMC for defense contractors, and PCI DSS for businesses handling credit card data. This includes technical controls, system hardening, audit prep, and documentation support. Whether it’s a regulatory mandate or client requirement, we help make sure you’re ready.

Most antivirus software only reacts after malware is known. Our advanced endpoint protection and 24/7 SOC services detect and respond to suspicious behavior in real time — even from never-before-seen threats. It’s a proactive approach that goes far beyond traditional antivirus tools.

We work best with growing companies that rely heavily on technology but don’t want the burden of running an in-house IT department. Most of our clients are in industries like law, construction, finance, healthcare, architecture, and engineering — but any business that wants responsive, professional IT support is a good fit.

We do. We provide ongoing cybersecurity awareness training that covers phishing, social engineering, password safety, and secure file handling. Trained users are your first line of defense, and we help keep your team sharp and prepared.

Yes. We’re not just a help desk. We help clients plan upgrades, budget for hardware, prepare for audits, and align IT with their business goals. You’ll get regular reviews and guidance to make sure technology supports your growth, not just reacts to problems.

We work with:

• Architecture and engineering firms

• Construction companies

• CPA and accounting firms

• Legal practices

• Dental and medical offices

• Manufacturers and wholesalers

• Nonprofits and hospitality businesses
  We tailor our IT support to meet your industry’s unique needs, including cybersecurity and compliance.

• Remote support and help desk

• System monitoring and patching

• Antivirus and endpoint protection

• Cloud backups

• Hardware and software support

• Strategic IT planning and consulting
  We manage your entire IT environment so you can focus on running your business.

• Standard Cloud Backup (included in the Enhanced Plan): Encrypted daily backups stored offsite.

• BDR (Backup and Disaster Recovery) (part of the Ultimate Plan): Enables fast recovery of full systems and servers with minimal downtime.
  We help define your Recovery Time Objective (RTO) so you’re covered whether you need simple file recovery or a full server restore.

If your systems go down, every hour costs you time and money. Our BDR system lets you restore servers almost instantly. Unlike basic backups that may take days to restore, our solution keeps your business running — even after major disruptions like ransomware or hardware failure.

Our SOC monitors your systems 24/7 for cyber threats. This team detects unusual behavior, blocks malicious activity, and responds to potential breaches in real time — giving you constant protection, even when your office is closed.

Most IT providers stop at basic support. We go further. Our Enhanced Plan includes everything you’d expect from a solid IT provider — like remote support, system monitoring, patching, antivirus, and cloud backup. But many businesses today need stronger protection and compliance. Our Ultimate Cybersecurity Add-on Plan adds a 24/7 SOC, compliance assistance, and rapid disaster recovery. It’s not apples to apples — we’ve separated the plans to clearly show the difference in protection levels.