Find a partner who delivers quick, thorough, and full services
Are you less than completely satisfied with your current IT provider? You hired them to help you navigate the complex process of leveraging and maintaining technology within your business. This tech is essential to your daily operation and ultimate growth, but if managed improperly, it can actually become a hindrance.
Below are a few signs that it may be time to look elsewhere for a qualified IT provider that will enable your company’s success – rather than one that becomes a bottleneck.
Slow response times
There is no excuse for slow response times in the managed IT services industry. It’s important that you’re able to contact your IT provider at any time when a problem arises, and equally as important that they show the proper urgency in dealing with your issues. Slow response times can translate into downtime and ultimately reduced profits – both of which are unacceptable if you’re paying a monthly fee for an experienced IT provider.
Do you have to constantly call or email your IT provider about the same set of issues, only to find that they are never actually resolved? The line of communication between your company and your IT provider should always be open and issues should be solved as quickly as possible – plus tracked in detail. In turn, this data can be used to proactively reduce future issues. IT companies that lack detailed systems and processes frustrate clients who are looking for IT support that efficiently gets to the root of a problem. A business should not have to conduct in-house investigations of issues or do repeated follow-ups to prevent their recurrence.
IT companies charge for their services in very different ways. If you’re looking to adequately budget for IT support, it’s important to contract with a company that is committed to consistent and transparent billing. Some IT companies charge a flat fee so that you can anticipate your IT support needs month after month. Ideally, there are no “extras” – and hence no surprises.
Lack of 24/7 Support
Some smaller IT companies may try to offer limited support options such as only normal business hours, Monday – Friday. The problem with this approach is that many of today’s businesses operate 24/7/365 and therefore need assistance that reflects this commitment. In other cases, crucial maintenance and repairs must be done during non-working hours to avoid disruption. Be sure to ask what level of support is provided prior to signing a contract with any IT provider.
If you’ve been involved in a situation where data was irretrievably lost under the supervision of an IT provider, it may be time to look elsewhere. Perhaps the most critical aspects of any support plan are effective backup and data recovery procedures. If your IT partner doesn’t have an adequate backup and quick recovery plan in place in the event of data loss, this is a significant red flag. To assess this possibility, ask your provider specific questions about procedures, remote access options, and the anticipated timelines for implementation of a disaster recovery plan.
Contact Network Computer Pros today for a free IT assessment
If you’re looking to make a change when it comes to your IT provider, look no further than Network Computer Pros. We offer flat rate IT services, where you’ll never be hit with surprise charges or add-on fees – and we offer them quickly, in detail, and at a time and place that enables your success. For a free assessment with a member of our IT support staff, feel free to reach out to us today at 954-880-0388 or fill our out online contact form.