Let me start by explaining what a Managed Service Provider is. A Managed Service Provider (MSP) is a company that takes on the full responsibility for your network by acting as your Chief Technology Officer (CTO). Our goal is to provide your business with a more efficient and reliable network infrastructure. Acting as your CTO allows us to get to know your business as it relates to your technology. We work to develop a plan for your network so that you get the maximum benefits from it. As a Managed Service Provider we license and install our Watchdog Monitoring and Management software at your location so we can constantly monitor your entire site. What does this do for you? This allows us a virtual window into your infrastructure. For example, we can tell if your backup worked last night, or if a user on your network gets a virus on their computer and doesn’t want to let you know. Watchdog monitors system performance so issues can be avoided or taken care of in a preventative manner, not in an emergency situation that could affect your business income.
When we started this company we were just like the rest; a break/ fix computer company. The problem we found with this model is that a customer would call when something had already gone down. In business there is never a good time for things to break down-there is always a project due or a bid to get out. We also found that customers were very concerned about the hours we spent on-site adding up. This resulted in never having the time to check everything that should be checked on an ongoing basis. In an effort to resolve these concerns and continue to improve, we developed our unique version of being a Managed Service Provider with our Watchdog Monitoring and Management Service. For us it’s a “do whatever it takes” attitude that helps keep your network at its best.
This is not something we do just because we know so much about it. This is something we do because we have a passion for it. We have regular meetings in our office to discuss each client’s site(s) in order to make the most of every dollar they spend on technology.
You can rely on The Pros for complex network design and installation; workstation and end-user support; business productivity; and internet and network security. For companies of all sizes in almost every industry sector throughout South Florida. Our focus is on developing an IT strategy that fits your unique company. We provide a fast and measurable return on your technology investments.